Frequently Asked Questions
Your guide to premium audio and high-end electronics.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout for faster delivery.
Do you offer a warranty on high-end audio equipment?
Yes, all products sold by SKY by Gramophone are brand new and include the full manufacturer's warranty. We are an authorized dealer for every brand we carry, ensuring your investment is protected.
What is your return policy for electronics?
We offer a 30-day return policy on most items. Products must be returned in their original packaging with all accessories included. Please note that some specialized or custom-ordered items may be subject to a restocking fee.
Can I get technical support for my new setup?
Absolutely. Our team of experts is available to assist with setup, troubleshooting, and optimization of your audio-visual equipment. You can reach our support team via email or phone during business hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through our partner providers.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.