Returns & Exchanges

At SKY by Gramophone, we want you to be completely satisfied with your premium audio and home entertainment equipment. If your purchase does not meet your expectations, you can return most items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our support team to request a Return Merchandise Authorization (RMA) number within the 30-day return window.

• 2.
  Prepare the Package

  Securely pack the item in its original manufacturer packaging, including all accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring the RMA number is clearly visible.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, we will process your refund to the original payment method within 5-7 business days.